Solution to Numbers Affected by MTN Do Not Disturb (DND) Service

Recently, MTN Nigeria implemented Do Not Disturb (DND) Policy as directed by Nigeria Communication Commission (NCC) which has the effect of blocking bulk SMS and other third party SMS from reaching MTN subscribers phone numbers. This policy affects about half of MTN subscribers phone numbers because it appears that MTN has automatically activated the DND Service on many lines even without the owners consent.

Due to this unforeseen event, the delivery rate of our bulk SMS has reduced because persons who previously received our bulk SMS no longer do so as MTN has automatically activated DND Service on their lines.

*** UPDATE ***

You can now send SMS on our website to all MTN lines affected by DND and the SMS will be delivered by default using our corporate route. SMS price for this route is 2.9 units per SMS to MTN numbers while other networks remain 1.7 unit per SMS.

 To help resolve the issue of non delivery of bulk SMS to MTN numbers with activated DND Service, we decided to educate our esteemed customers and by extention their customers/members on how to de-activate the DND Service on their lines and start getting bulk SMS delivered to their phones.

 As a bulk SMS user, if you notice that bulk SMS are no longer delivered to some MTN numbers on your contact list after confirming your sent SMS delivery status, contact all those on your cantact list or those concerned using the regular SMS on your phone just once.

You will have to inform them to send "ALLOW" to 2442 to disable the DND Service.

 

To check if your line is being limited by the DND Service if you have an MTN line, do the following:

  •  Text "STATUS" to 2442 to confirm your status on the DND Service if you are active or not.

What is Do not Disturb Service?

What is Do not Disturb Service?

The Do-Not-Disturb service allows MTN customers to opt out of receiving promotional messages for 3rd Party services (Bulk SMS, VAS promos, etc.)
What are the main features of DND?

The service will feature the following:

Fully Blocked mode allowing customers to Opt Out totally from receiving promotional messages via SMS and IVR.
Partially Blocked mode allowing customers to filter service categories for promotional messages they wish to receive. Any category not selected is blocked.
How much does DND cost?
The service is free to customers.
Are promotional messages for *MTN* services included in DND?
*NO*  *MTN* will keep sending ~unsolicited~ promotional SMS. 
However DND service is only  introduced for 3rd party services e.g. VAS, Bulk SMS etc.
How do I get my line off this list ?
SMS *ALLOW* to 2442 
How do I check if my line is on list and will not be able to receive BulkSMS ?
SMS *Status* to 2442
This public service announcement is powered by *FASTRACK*
www.fccsms.com
08035180101
08077935900

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kindly test your message before you send it..

Dear customer, please kindly send your messages to all your personal numbers first before you send it to large recipients, if you send to your numbers and the message did not deliver, we can check the cause for you before you waste your units...due to some words that have been blacklisted by network operators...network operators are GLO, MTN, AIRTEL & Etisalat.ETC.....to prevent fraud and cyber crime. You are the reason why we exist and your satisfaction is always our concern.

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WORDS TO AVOID(SPAM)

Banned or Blacklisted Words

Dear valued customers, this is to inform you that our service providers (MTN, GLO, AIRTEL, etc) have blacklisted some words or contents as SPAM and as such, any message sent with any of the word in the list as  sender ID or as content of any message will not be delivered. 

Please ensure you check out the list of banned or blacklisted words before sending your bulk sms to avoid failure in message delivery.

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